Important Terms and Conditions

Advance Bookings required at least one day/24 hour in advance.

  • All Bookings is confirm with full payments only.
  • Driver & Vehicle Informations will be provided one(1) day before pick-up date.

Airport Drop-Off (DEPARTURE):

  • Grace period waiting time is 15-minutes from booking Pick-Up Time.

Airport Pick-Up (ARRIVAL):

Worry Free of any flight delayed or early arriving.

Pick-Up Time is based on Actual Time of Arrival (ATA) + Buffer Time

Complimentary Waiting Time:

  • Complimentary 15-minutes waiting for pick-up from others location except KLIA/Klia2 (Kuala Lumpur International Airport) and SZB (Subang Airport)
  • Complimentary 60-minutes waiting for pick-up from airport KLIA/Klia2 (Kuala Lumpur International Airport) and SZB (Subang Airport)

Cancellation/Reschedule Booking:

  • Free Cancellation/Reschedule – NO PENALTY or 100% Refund for cancellation more than 24-hour before booking pick up time.
  • NO REFUND for cancellation less than 24 hour before the booking pick up time.
  • NO RESCHEDULE and NO REFUND for less than 12 hour before the booking pick up time.
  • All refunds subject to approval.

Additonal Baggage/Luggage:

  • When you book with us, we offer you a generous baggage/luggage allowance for each type of vehicle, if your baggage/luggage exceeds the free allowance, we will not responsible for the issue or conditions of NOT FIT/CANNOT FIT.

Baggage Policy:

  1. The standard size for calculating luggage is based on a 24-inch suitcase.
  2. Any large suitcase exceeding 24 inches will be counted as 2 pieces of luggage.

An image of a luggage size guide chart displaying maximum dimensions and weight restrictions for skylimo, including additional requirements for hassle-free travel.

Important Reminders:

  • Infants and children will be counted as one person, and passengers are not allowed to bring luggage that exceeds the capacity limit due to limited vehicle space. In the event that the driver cannot accommodate the excess baggage, the passenger may be refused service, and any consequences will be borne by the passenger.

Additional Traveler/Passenger:

  • Driver have the right of NOT to pick up if the traveler/passenger is exceeded the number of each vehicle allowed.
    SAFETY & COMFORT is our priority to you!

Airport Transfer Booking Extra Waiting Charge:

  • RM50-RM100 for every 30 minutes extra depending the type of vehicle.

All-Inclusive Price:

  • Our airport transfer service operates on a fixed-price basis. The price includes tolls, parking fees, and any other charges that may be incurred during your journey. As long as you don’t change your pickup or drop-off location or time, you won’t have to pay any additional fees.
  • Airport transfer and pickup/dropoff rates are subject to market adjustments, and actual prices may vary depending on factors such as booking time, usage time, and vendor. The price quoted at the time of booking is only valid for the current reservation. To enjoy the quoted price, we recommend that you book and pay as early as possible after obtaining your price quote.

Late Arrival/Punctuality Guarantee:

  • If our driver does not arrive on time, you may contact kltransfer.com by whatsapp at +601133112025. We will coordinate with you immediately to resolve the issue. If the driver cannot provide service on time, we will compensate you at a rate of RM1 per minute of waiting time, up to a maximum of RM60 (in the form of coupons/credit). If we are ultimately unable to provide service, we will provide a one-to-one refund service.

Confirmation Guarantee:

  • If kltransfer.com confirms the order but then cancels it, causing you to be unable to travel, we will provide you with a full refund and additional compensation of at least 20% of the booking amount.
IMPORTANT STATEMENT

kltransfer.com and klmpv.com by (SKY TRANSFER SERVICES – 002898727-H) IS A COMPANY WHICH PROVIDES A WEBSITE PLATFORM FOR USERS/CONSUMERS TO VIEW, OBTAIN OR PROCURE GOODS AND SERVICES PROVIDED BY PARTNER. WHERE THE GOODS/SERVICES ARE OFFERED AND/OR PROVIDED BY PARTNER, SKY TRANSFER SERVICES ROLE IS MERELY TO LINK THE USER WITH SUCH PARTNERS OR TO ENABLE USERS/CONSUMERS TO VIEW INFORMATION IN RESPECT OF THE PARTNER’S GOODS/SERVICES. SKY TRANSFER SERVICES IS NOT RESPONSIBLE FOR THE ACTS AND/OR OMISSIONS OF ANY PARTNERS OR INFORMATION RELATING TO THE SAME. PARTNERS SHALL BEAR ALL LIABILITY IN RELATION TO SUCH GOODS AND SERVICES. PARTNERS ARE NOT, AND SHALL NOT HOLD THEMSELVES TO BE, AN AGENT, EMPLOYEE OR STAFF OF SKY TRANSFER SERVICES AND THE SOLUTIONS PROVIDED BY PARTNERS SHALL NOT BE DEEMED TO BE PROVIDED BY SKY TRANSFER SERVICES. SKY TRANSFER SERVICES WILL ONLY HELP USERS/CONSUMERS AND PARTNERS TO COORDINATE THE PROBLEMS BETWEEN USERS AND PARTNERS TO GET THE BEST BENEFITS FOR BOTH PARTIES.